Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores
Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution).
Provide customer with recommendations to promote and achieve sales of products and/or services.
Deliver and exceed targets for sales/conversions
Deliver and exceed customer-specified service levels for handle time.
Use scripts as a guide to sell the product or service
Uses computerized systems to track, document and retrieve information
Track, document and retrieve information in call tracking database
Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff
Learn, understand, retain and regularly update and demonstrate product/process knowledge
Requirements:
Skill in providing service excellence to internal and external customers.
Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
Ability to speak with customers in an enthusiastic and friendly tone of voice to convey confidence
Ability to speak with customers in a calm, enthusiastic and friendly tone of voice.
Ability to maintain customer relationships and optimize opportunities for sales of products and services.
Ability to learn and use the tools to ensure appropriate information is captured in customer database.
Ability to work in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability to maintain relationships and optimize sales opportunities.
Ability to effectively close sales.
Ability to speak with customers in a calm, enthusiastic and friendly tone of voice.
Ability to work staggered hours.
Requires broad knowledge of the organization, products, and/or services
High school diploma with a minimum of 1 year experience within an inside sales environment and 6 months sales experience preferred.
Equivalent education or experience may be substituted for any of the above.
Essential
Bi-Lingual French & English.
We're only receiving applications through direct email sent to: Egyptjobs@stream.com
Comments:
Please write down the language you're applying for in the subject mail area, CVs with no language reference will be discarded. |
