Responsible for taking inbound calls for prospective customers, handling customer inquires in a courteous and professional manner while providing the highest level of customer service. provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquires.
-Provide responsive and competent customer support within a call center environment
-Ensure that all customer issues are resolved at the first instance
-Continuously work for exceptional customer experience, resulting in high customer satisfaction scores
-Deliver and exceed customer-specified service levels for handle time
-Learn, understand, retain and regularly update and demonstrate product/process knowledge
-Track, document and retrieve information in call tracking databases
-Adhere to shift schedules and maintain acceptable attendance
-Provide required notification of absence according to company policy
-Extend contact to promote and sell products or services as required by assigned queue.
Languages
Fluent in English
Requirements
Fluency in speaking English
Skill in providing an exceptional customer experience
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet: Basic PC knowledge preferred
Ability to work in a time critical environment
Ability and willingness to provide pre-sales support
Ability to promote and sell products or services
Able to speak with customers in a calm, enthusiastic and friendly tone of voice
High school diploma with a minimum of 1 year customer service experience in a call center environment
Equivalent education or experience may be substituted for any of the above.
We're only receiving applications through direct email sent to: Egyptjobs@stream.com
Comments
Please write down the language you're applying for in the subject mail area, C.V's with no language reference will be discarded.
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