Responsibilities:
Provide telephone, e-mail and chat technical and customer support based on various software packages.
Responsible for delivering timely, accurate technical answers and providing a high degree of customer service satisfaction.
Achieve and maintain service level statistics as defined.
Effective use of the systems and tools available to the support centre.
Track & document customer & problem information in call tracking database
Contribute to overall team performance, including support and assistance of other team members.
Requirements and Qualifications:
Leaving certificate or equivalent.
Good Technical and troubleshooting skills
Good knowledge of Microsoft Windows and Microsoft Office package
Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment.
Must have strong initiative, be positive and a quick learner.
Ability to work independently and in a team environment when necessary.
Attention to detail.
Excellent communication skills to include verbal, written and listening.
Ability and willingness to solve problems and provide pre-sales support.
Ability to manage time wisely to meet call handle time and work with targets
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