Stream Global Services is a leading worldwide provider of outsource technical support via the telephone, e-mail, fax and Internet to major corporations and leading hardware manufacturers, software publishers and online service providers throughout the United States, Europe and Asia
Stream gives you the opportunity to:
- Join an international company leader in worldwide technical support
- Broaden your technical skills by attending extracurricular training.
- Achieve advanced certification.
- Broaden your language skills by following various language courses.
- Broaden your horizons, gaining work and product experience.
- Enjoy our extensive benefits package
Responsibilities:
· Provide telephone, e-mail and chat technical and customer support based on various software packages.
· Responsible for delivering timely, accurate technical answers and providing a high degree of customer service satisfaction.
· Achieve and maintain service level statistics as defined.
· Effective use of the systems and tools available to the support centre.
· Track & document customer & problem information in call tracking database
· Contribute to overall team performance, including support and assistance of other team members.
Requirements and Qualifications:
· Leaving certificate or equivalent.
· Good Technical and troubleshooting skills
· Good knowledge of Microsoft Windows and Microsoft Office package
· Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call center environment.
· Must have strong initiative, be positive and a quick learner.
· Ability to work independently and in a team environment when necessary.
· Attention to detail.
· Excellent communication skills to include verbal, written and listening.
· Ability and willingness to solve problems and provide pre-sales support.
· Ability to manage time wisely to meet call handle time and work with targets
Additional benefits:
- Relocation package
- Educational assistance
- Career progression
- Pension Scheme
- Refer a friend Scheme
-Canteen Facilities
-Car Parking
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